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This Privacy Policy explains how Biz Oxygen AI (operating as Tech4Build) collects, uses, protects, and shares your personal information when you use our SaaS platform and website. We are committed to handling your data responsibly and in line with applicable privacy laws, including the Information Technology Act 2000 (India).
Section 01
Information We Collect
We collect the following categories of information to provide and improve our services:
| Category | Examples | Purpose |
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| Personal Information | Name, email address, billing/payment details, phone number | Account management, payments, support |
| Usage Data | IP address, browser type, device info, pages visited, session duration | Platform improvement, security, analytics |
| User Content | Campaigns, contacts, course content, messages you create on the platform | Delivering the Service you've subscribed to |
| Communication Data | Emails, support tickets, chat messages exchanged with us | Customer support & service delivery |
We collect this information when you register an account, use the platform, make a payment, or contact our support team.
Section 02
How We Use Your Information
We use the data we collect for the following purposes:
- To provide, operate, and maintain our SaaS platform and all its modules.
- To process payments, manage your subscription, and generate invoices.
- To send service updates, important account notifications, and security alerts — these are non-optional as they are part of the service.
- To send promotional emails and newsletters about new features, case studies, or offers — you may opt out of these at any time via the unsubscribe link in any email.
- To improve platform performance, user experience, and feature development based on usage patterns.
- To respond to your support requests and resolve technical issues.
- To comply with legal obligations, prevent fraud, and enforce our Terms & Conditions.
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To opt out of marketing emails, click "Unsubscribe" in any email footer, or email us at support@tech4build.com. Transactional emails (invoices, password resets) cannot be opted out of as they are essential to the service.
Section 03
Data Protection
We take the security of your personal data seriously and implement the following measures:
- We use industry-standard security measures including encryption in transit (TLS/HTTPS) and at rest to protect your data.
- Access to your personal data is restricted to authorised personnel only, on a need-to-know basis.
- Your data is not sold to third parties for any commercial purpose.
- Your data is not shared with third parties except in the following limited circumstances: payment processing (e.g. Razorpay, Stripe), legal compliance, or where required by a court or regulatory authority.
- We conduct regular security reviews of our platform and infrastructure.
- In the event of a data breach that affects your personal data, we will notify you and the relevant authorities as required by law.
Section 04
Cookies & Tracking
We use cookies and similar tracking technologies to improve your experience on our platform. Here is what we use and why:
- Essential Cookies: Required for the platform to function. These enable login sessions, security features, and core functionality. You cannot opt out of these without stopping use of the platform.
- Analytics Cookies: We use tools such as Google Analytics to understand how users interact with our platform, so we can improve it. This data is aggregated and anonymised.
- Functional Cookies: Remember your preferences (e.g. theme, language) to provide a more personalised experience.
- Marketing Cookies: Where applicable, used to show you relevant advertisements or track campaign effectiveness.
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You can manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the platform. Most browsers allow you to refuse cookies or delete them after each session.
Section 05
Data Retention
We retain your personal data only as long as necessary for the purposes described in this policy:
- We retain your account data, content, and transaction history for as long as your subscription is active.
- Upon cancellation, your data is retained for a period of 30 days, during which you may request a full export of your data.
- After 30 days post-cancellation, all personal data is permanently deleted from our systems, except where retention is legally required (e.g. for tax or compliance purposes — typically 7 years for financial records under Indian law).
- You may request deletion of your personal data at any time by contacting us. We will process deletion requests within 30 days, subject to any legal obligations to retain the data.
Section 06
Third-Party Services
To deliver the Service, we integrate with trusted third-party providers. These providers have their own privacy policies and data practices:
- Payment Gateways: Razorpay, Stripe — for processing subscription payments and managing billing details securely.
- Analytics: Google Analytics — for understanding platform usage and improving features.
- Email Infrastructure: Transactional email and newsletter providers for delivering platform communications.
- Cloud Hosting: Our platform runs on cloud infrastructure with strong data security guarantees.
We carefully vet all third-party providers and only share the minimum data necessary for them to perform their function. We do not permit third-party providers to use your data for their own marketing purposes.
Section 07
Your Rights
You have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Ask us to correct inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data (subject to legal retention requirements).
- Right to Opt Out: Unsubscribe from marketing communications at any time.
- Right to Data Portability: Request an export of your data in a common, machine-readable format.
- Right to Object: Object to certain types of data processing, including profiling for marketing.
To exercise any of these rights, contact us using the details below. We will respond within 30 days.